Frequently Asked Questions

We provide customized quotes based on your specific moving requirements including the size of your move, distance, and any additional services needed. Contact us for a free, no-obligation quote tailored to your situation. Our pricing is transparent with no hidden fees.

Absolutely not! We believe in complete transparency. Our hourly rate includes the moving team, truck, basic moving equipment, blankets, and straps. The only additional costs would be for extra services you specifically request, such as packing materials or specialty item handling.

We charge a one-time travel fee to cover the time it takes our team to reach your location and return to base. This fee is clearly explained upfront and varies based on your location within the GTA.

We accept cash, certified cheque, e-transfer, and all major credit cards (Visa, MasterCard, American Express). Payment is due upon completion of the move.

We recommend booking at least 1-2 weeks in advance, especially during peak moving season (May-September). However, we often accommodate last-minute bookings based on availability. Contact us as soon as you know your moving date.

We operate 7 days a week, with moves typically scheduled between 8:00 AM and 6:00 PM. We can accommodate early morning or evening moves upon request, subject to availability.

Yes, you can modify or cancel your booking with at least 24 hours notice without penalty. Changes made less than 24 hours before your scheduled move may incur a rescheduling fee.

Yes, we provide moving services 7 days a week, including most holidays. Weekend and holiday moves may have slightly different rates - please check when booking.

We use appropriately sized trucks based on your move requirements, ranging from 17-foot trucks for smaller moves to 26-foot trucks for larger homes. Our team will recommend the right size truck during your quote.

Yes! We offer complete packing services, partial packing, and packing supplies. Our team can pack your entire home or just fragile items, whatever you prefer. Packing services are charged separately from the move.

Absolutely! We have experience moving specialty items including pianos, artwork, antiques, safes, and other valuable items. These items may require special equipment or techniques, which we'll discuss during your quote.

Yes, we can arrange short-term or long-term storage solutions through our affiliated storage facilities. This is perfect if you need temporary storage between moves or while waiting for your new home to be ready.

Pack and label boxes clearly, disassemble furniture if possible, disconnect appliances, defrost your freezer, and create an inventory list. We'll provide you with a detailed moving checklist when you book.

Don't pack hazardous materials (paint, propane, chemicals), perishable food, plants, important documents, jewelry, or cash. Keep valuable items with you during the move.

Yes, we recommend that you or an authorized representative be present during both pickup and delivery to answer questions, provide access, and sign the moving inventory.

This depends on several factors: size of your home, amount of belongings, distance between locations, and accessibility. A typical 2-bedroom apartment takes 4-6 hours, while a 4-bedroom house may take 8-12 hours.

Yes, our moving team carries comprehensive liability insurance and cargo insurance. We also offer additional insurance options for high-value items. We'll discuss coverage options during your quote.

While rare, if damage occurs, we have a clear claims process. Document any damage immediately, and we'll work with you and our insurance providers to resolve the issue fairly and quickly.

Yes, our entire moving team is fully licensed, bonded, and insured. We maintain strict standards to ensure all our movers meet our high requirements for professionalism and reliability.

Yes, we provide a clear, straightforward moving agreement that outlines the services, costs, and terms. We encourage you to read it carefully and ask any questions before signing.